Privacy Policy

Introduction

At Umi Japanese Spa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services, both online and in person.

Information We Collect

Personal Information

When you book a treatment, contact us, or visit our spa, we may collect the following information:

• Name and contact details (email address, phone number)
• Health and wellness information relevant to your treatments
• Appointment history and service preferences
• Payment information (processed securely through our booking platform)

Website and Booking Platform Data

Our website and booking system (powered by MangoMint) may collect:

• IP address and browser information
• Cookies and tracking data to improve user experience
• Form submissions through our contact forms
• Booking and scheduling information

How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your appointments
• To provide personalized treatment recommendations and care
• To communicate important updates about your bookings or our services
• To maintain accurate health and treatment records for your safety
• To process payments securely through our third-party booking platform
• To respond to your inquiries submitted through our contact forms
• To improve our services and website functionality

Third-Party Services

MangoMint Booking Platform

We use MangoMint as our online booking and scheduling platform. When you book an appointment through our website or directly through MangoMint, your information is collected and processed by MangoMint in accordance with their privacy policy. Please review MangoMint's Privacy Policy for details on how they handle your data.

Contact Form Submissions

Information submitted through our website contact forms is collected and stored securely. We use this information solely to respond to your inquiries and will not share it with third parties without your consent.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Secure data storage and encryption
• Limited access to personal information by authorized personnel only
• Regular security audits and updates
• Secure payment processing through trusted third-party platforms

Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal and operational requirements)
• Opt-out of marketing communications at any time
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at booking@umijapanesespa.com or call 604-735-1338.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Treatment records may be kept for a minimum period as mandated by health and safety regulations.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain features on our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: